Refund Policy

1. Before work begins

If you cancel an engagement before any testing or preparation work has started, you are entitled to a full refund of any amounts paid, less any non-recoverable third-party costs incurred at your request.

2. Rescheduling

Need to move your booking? Let us know at least 48 hours in advance and we will reschedule at no charge, subject to availability. Cancellations or changes made with less than 48 hours' notice may incur a reasonable charge to cover reserved time.

3. After work has started

Once scoping, testing or reporting has commenced, refunds are assessed on a pro-rata basis to reflect the work already completed. Where a report or deliverable has been provided, that portion of the fee is non-refundable.

4. Bespoke and advanced engagements

For scoped or advanced web application engagements, specific payment and cancellation terms will be agreed in your quote and take precedence over the general terms above.

5. If you're not satisfied

Your satisfaction matters to us. If you believe the service fell short of what was agreed, please contact us within 14 days of receiving your report. We will review your concerns in good faith and work with you to put things right, which may include additional testing or a partial refund where appropriate.

6. Your statutory rights

This policy does not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

7. How to request a refund

To request a refund or discuss a booking, email syntrixkal@gmail.com with your name and booking details. Approved refunds are issued to the original payment method, typically within 14 days.