From the first conversation to the final fix, every step is agreed, authorised and explained. Here's exactly what happens when you work with Syntrix.
No mystery, no jargon, nothing happening without your say-so. This is exactly what working with Syntrix looks like.
Tell us about your home or business and what you want assurance over. We recommend the right assessment, agree a fixed price, and schedule a time that suits you.
No obligation, no jargon — just a short conversation about your setup and concerns.
With your signed authorisation in place, we examine your network the way an attacker would — encryption, router configuration, connected devices, coverage and exposure.
Nothing is ever touched without written authorisation and an agreed scope.
Every issue is verified by hand, not just flagged by a scanner. We confirm what is genuinely exploitable and rule out false positives before it ever reaches your report.
Weak encryption, unknown devices, unsafe settings — found and confirmed.
A professional written report lands with you — every finding explained in plain English, ranked by severity, and backed by evidence you can see for yourself.
Written to be read: clear for you, detailed enough for any IT provider.
Prioritised, practical recommendations tell you what to fix first and why. We walk you through the findings and stay available for questions after delivery.
Step-by-step remediation — with an optional retest to confirm it worked.
These aren't optional extras — they're conditions we place on ourselves before we accept any work.
Before anything is assessed, we agree a precise scope in writing and both sign an authorisation agreement. It protects you legally under the Computer Misuse Act 1990 — and it means nothing ever happens without your explicit consent.
You choose the scope, the timing and the boundaries. If we find something critical mid-assessment, we pause and tell you immediately rather than pressing on.
Before, during and after — you'll always know what we're doing and why. We're happy to walk through the report with you line by line once it's delivered.
Every finding in your report is verified and documented with evidence. If something is in good shape, the report says that too.
Questions after delivery are part of the service, not an extra. And when you've made the fixes, a retest can confirm the gaps are genuinely closed.
In writing
Our full authorisation terms are public. Read the Authorisation Agreement before you ever sign it.
Typical timeline: home audits are completed in a single visit with the report delivered shortly after — often within 48 hours. Business audits are scoped to your site before we begin.
Ready when you are
One audit. One clear report. Complete clarity about the network everything in your life runs through.